Description :

This publication addresses the subject of Conflict Resolution and Management at the workplace, from both conceptual and practical angles with reference to a series of actual situations. The publication is beneficial to industrial relations practitioners, human resources managers and all others who are committed to managing and resolving any form of conflict in a non-adversarial, principled manner.

Content :

Chapter 1 - Introduction – What is Conflict – Positive and Negative Conflict
Chapter 2 - The Thinking Apparatus – Some relevant thoughts on the Thinking Process
Chapter 3 - Root Causes of Conflict
Chapter 4 - Types of Conflict
Chapter 5 - Reasons for Adversarial Conduct at the Work Place
Chapter 6 - Negotiations
Chapter 7 - Third Party Intervention
Chapter 8 - Some Practical Issues in Resolving Conflict
Chapter 9 - Conflict among Employees
Chapter 10 - Models for Conflict Settlement
Chapter 11 - Crisis Management
Chapter 12 - Conflict Management Systems
Chapter 13 - Communications
End Notes
Bibliography
Index