Description :

The book attempts to deal with theory as well as to offer some practical guidance to mediators and those who wish to learn about the process and associated techniques.
This book was conceived of as a way of encouraging the use of mediation at the workplace and changing the adversarial – argument – debate – truth seeking approach, to resolving disputes - to one which is more scientific in approach, collaborative, and likely to promote better relationships.

Content :

Chapter    1          Introduction – Why mediation?
Chapter    2          What is Mediation – Using it
Chapter    3          Role & skills of Mediators
Chapter    4          Understanding Conflict
Chapter    5          Understanding the Thinking Process
Chapter    6          Understanding how Conflicts Start
Chapter    7          Types of Conflict
Chapter    8          Investigation of Facts
Chapter    9          Bringing the Parties Together
Chapter    10       Communications and Controlling the Process
Chapter    11       Mediation in Collective Bargaining
Chapter    12       Analysing & Seeing things Differently
Chapter    13       Exploring Settlement
Chapter    14       Improving Relations at the Workplace
A Checklist for Mediators
Bibliography
Index