Description :

Despite some of the basic functions of a secretary and attributes have remained unchanged, the transition of Organisations that have been witnessed in recent times, together with the advent of information technology, have contributed to a transformation in the manner in which tasks are performed by these professional Secretaries. This Monograph discusses the responsibility of Secretaries or Personal Assistants especially their contributions in achieving business objectives at the highest level of management.

Content :

1. What skills are required
2. Soft skills
3. How do you acquire these skills
4. What reading will help
5. Accessing general knowledge
6. What you will need to know in running your office
7. Setting up schedules
8. Managing office supplies
9. Managing office files
10. Financial responsibilities
11. Maintaining organization payroll
12. General attitude towards work

1. Talk with senior personnel/Select a Mentor
2. Newsletter/Bulletins
3. Access manuals, circulars
4. Show an interest in your organization

1. Scheduling meetings
2. Diary of events
3. Using your computer to store information re meetings
4. Preparing agenda for meetings-annexing relevant documents
5. Overseas meetings
6. Planning support for presentation and meetings
7. Minutes

1. The concept of ‘5S’ and how to use it

1. Correspondence – Letters outgoing
2. Correspondence – Incoming
3. Routine and urgent letters
4. Communication
5. Listening and communication skills
6. E-mail

1. Prepare your Priority list – keep less important work for later
2. Help your boss to manage his time
3. Be in your seat before time, organize yourself

1. List out social events for your boss and for yourself
2. Be courteous
3. Telecourtesy
4. Unscheduled visitors
5. Visitors from overseas
6. Maintaining good relations with co-workers
7. Be patient
8. Office policies
9. Birthdays etc.

1. Exercise, limit excesses, regulate way of life
2. Ergonomics, comfort devices and relaxation

1. Self confidence in handling pressure situations
2. Build trust, earn respect
3. Confidentiality

1. Self evaluation
2. How to use your appraisal

1. Develop a professional attitude
2. Be loyal to your Organization
3. Word of Advice