Grievance Handling Procedures/Guidelines for member companies
The Employers’ Federation of Ceylon (EFC) in collaboration with the International Labour Organization (ILO) initiated Phase II of the programme to develop Grievance Handling Procedures/Guidelines for member companies. Cinnamon Hotels & Resorts, Pelwatte Dairy Industries Limited, HITEC Sensor Developments (Pvt) Ltd. Dialog Business Services (Pvt) Ltd. and B P De Silva Group volunteered to participate in this project.
A team of trainers from the EFC visited the above companies and engaged in discussions to gain insight into their existing employee grievance handling systems. Based on the findings, EFC team developed a customized grievance handling policy for each company. Following the development of the policies, training programmes were provided for each company on effective grievance handling, based on the guidelines/procedure developed. A refresher training session was conducted for Giriulla Mills Ltd., building on the training previously delivered under Phase I of the programme.